FAQ Badge Registration

 

FAQ – Badge Registration

 

Q: Do I have to create a Paypal account in order to pre-register for a badge?

A: No. The Credit Card or Paypal checkout type allows Paypal account payments or guest (no Paypal account) checkout with a credit card. E-check payment methods through a Paypal account are also accepted.


Q: When can I buy my badge?

A: Badges go on sale October 1st for EvilleCon at Pre-Registration prices. You can purchase a 3-day badge during Pre-Registration, through our online registration system. Pre-Registration ends on March 3rd, 2017 and badges will no longer be available online. Specific dates, prices and other information can be found on our Badge Pricing Page.

Badges may also be purchased onsite beginning the day of the convention and throughout the convention to the end of the convention on Sunday.


Q: How much is a badge for EvilleCon?

A: Prices are available on our website at our Badge Pricing page.


Q: I am receiving an error from Paypal during checkout: “Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.”

A: Please return to the EvilleCon website and enter correct and valid information into the Billing Address fields. What you enter here is sent directly to Paypal. If it still doesn’t process, please clear your web browser’s temporary internet files and try to checkout through the website again. Lastly, if you continue to have difficulties, contact the EvilleCon Registration department via the Contact Us page.


Q: Do you offer a discount on group badge purchases?

A: Yes, for every group of 5 or more, take $5 off each badge price, per tier. Discounts are automatically calculated, therefore coupon codes are not necessary to receive group discounts. Note: Group Discounts do NOT apply to VIP Access Badges, Parent Badges or one-day badges.


Q: Do you offer a military discount on badge purchases?

A: At this time, we do not offer discounts to those serving in the military.


Q: May I purchase a badge over the phone?

A: We do not accept phone orders.


Q: How do I purchase multiple badges in one transaction?

A: In order to purchase multiple badges in a single transaction, go to the Buy Badges Page, and enter the quantity in the field, then click Add to Cart. You may also adjust quantities on the checkout page.


Q: I bought a badge for a Friend. How will they get their badge?

A: Any badges purchased for a friend(s) will have to be picked up by that individual at registration. (for example, if you purchase badges for yourself and a friend, each badge will be under each person’s name).


Q: What if I need to cancel my registration?

A: Please contact EvilleCon Registration department via the Contact Us page.


Q: What are the onsite Badge Registration hours?

A: Hours for onsite Registration and Customer Service will be available from 11am to 8pm on Friday; 8am to 8pm on Saturday; and 8:30am to 2pm on Sunday.* (times are presently subject to change) Pre-registered attendees may pick up their badges at the hotel between 5pm and 8pm on Thursday before the convention.


Q: Do I need to have a badge to go to special events?

A: Yes, you need to have a badge to go to any and all special events. You will not be able to attend events without a valid EvilleCon Badge.


Q: What are some of the events that occur at EvilleCon?

A: EvilleCon is the quintessential place for all types of anime and table/video gaming for all ages. Attendees come to participate in RPGs, TCGs, live-action role-playing games (LARPs), video games and other games. There are also plenty of hobby-related events to enjoy.


Q: Where do I get information on events that will be at the upcoming convention?

A: A list of events will be available on the website in the near future.


Q: What if I need to cancel my panel or artist alley table/vendor booth before the show?

A: Please contact EvilleCon Artists department via the Contact Us page.


Q: What type of shipping options do you offer?

A: EvilleCon does not ship badges; instead you will be e-mailed a Confirmation Code to your billing e-mail address, which you will use to redeem your badge(s) at the Pre-Registration Table during the convention’s operating hours.


Q: When can I expect to receive my badge?

A: Badges are to be picked up anytime during the convention’s operating hours.


Q: I am having problems checking out. What are the badge checkout page requirements?

A: It is recommended to use one of the following tested web browsers Internet Explorer v7 or later, Mozilla Firefox v15 or later, Google Chrome v29. Please contact EvilleCon Website department via the Contact Us page if you have difficulties with checkout.


Q: I have a coupon code but I am receiving an Invalid Coupon message when entering it.

A: In later versions of Internet Explorer (9, 10, 11) it may be necessary to put the browser into Compatibility View for this webpage. Please search Microsoft’s site for specific documentation to your browser version. Please contact EvilleCon Website department via the Contact Us page if you have difficulties with checkout.


Q: What is a Confirmation Code and how do I get one?

A: An EvilleCon Confirmation Code is a code that is used to identify confirmed badges at EvilleCon’s Pre-Registration table.

Once payment has been processed, a single Confirmation Code is issued for any badges purchased on a single transaction.  It is unique to that transaction and e-mailed to the billing e-mail address, as entered in the checkout page.  Please allow 2 to 3 business days following receipt of a confirmed payment, for this code to be issued.  Paypal e-check transactions may take longer to process than credit card payments.

NOTE: this is NOT the Paypal Transaction ID or your Purchase ID; Confirmation Codes will only be sent from an EvilleCon.com e-mail address.

Please contact EvilleCon Registration department via the Contact Us page if you did not receive your Confirmation Code after the allowable time frame.


Q: How is my e-mail address used for registration?

A: The billing e-mail address for registration is used for communicating with you regarding your badges and purchases.  We do not share or sell any of your billing or registration information with third parties.  The individual e-mail address may be used for assisting in identification at pre-registration at the convention or for contacting VIP’s with instructions for their badges before the convention.